Semix Bovine Collagen Peptides Powder

Returns Policy

We want you to be completely satisfied with your purchase. We do not offer returns, but if the item you received is defective, damaged, or you received the wrong item, you may request a replacement within 20 days of the date of purchase and we will process it on a case-by-case basis.
If your exchange is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

Damage and Problems

Please inspect your order immediately upon receipt, and if the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can assess the issue and correct it.

Exchangeability

We will only accept exchanges for seller-related reasons, including damaged and wrong items. You will need to provide a receipt or proof of purchase, and we will assess eligibility for a refund on a case-by-case basis.

Exchanges

We will notify you once we have received and inspected your exchange request and let you know if your exchange request has been approved. If it has been more than 15 business days since we approved your exchange, or for any other exchange-related issues, please contact us at support@nebulinkintl.com.

Shipping Policy

Orders will be processed within 1-3 business days. Domestic orders will be packaged and shipped within 5-8 business days, depending on billing information and shipping method.

Domestic Shipping (US Only)

Shipping is free on online orders of $29.90 or more.
All delivery dates are estimates provided by shipping carriers.
*Your purchase total must be the specified amount after any discounts and before shipping and applicable taxes.

Additional Shipping Details

Once your package has shipped, we will send a shipping confirmation email to the email address you provided when you placed your order. It may take up to 1 business day for the carrier to update tracking information.